Thank you for shopping with Virelaq. We are committed to providing reliable international shipping and transparent delivery information for all customers worldwide.

Please read this Shipping Policy carefully before placing an order.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment has been successfully received.

Processing times may vary during:

• Holidays

• Promotional periods

• High order volumes

• Supplier or carrier delays

Orders are not shipped or delivered on weekends or public holidays unless otherwise stated.

 

2. International Shipping

Virelaq ships products worldwide.

As we operate using international suppliers and fulfillment partners, products may be shipped from different warehouses and countries depending on product availability and destination.

Delivery times may vary based on:

• Customer location

• Customs processing

• Shipping carrier performance

• Local delivery conditions

 

3. Estimated Delivery Times

Estimated shipping times are provided as general guidelines only and are not guaranteed.

Typical delivery estimates:

• Australia: 7–20 business days

• United States: 7–20 business days

• Europe: 7–25 business days

• Canada & New Zealand: 10–25 business days

• Rest of World: 10–35 business days

Some orders may arrive sooner, while delays may occasionally occur due to customs, carrier disruptions, weather conditions, or high shipping demand.

 

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery destination

• Product weight and dimensions

• Shipping method selected

Any applicable shipping fees will be clearly displayed before payment is completed.

 

5. Customs, Duties, and Import Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• VAT/GST

• Other local fees imposed by the destination country

These charges are the responsibility of the customer unless otherwise required by law.

Virelaq is not responsible for delays caused by customs clearance procedures.

 

6. Tracking Information

Where available, tracking information will be provided once your order has been shipped.

Please allow several business days for tracking updates to appear after dispatch.

In some cases, partial shipments may occur and items may arrive separately.

 

7. Incorrect Shipping Information

Customers are responsible for ensuring that shipping details provided at checkout are accurate and complete.

Virelaq is not responsible for:

• Delays caused by incorrect addresses

• Lost packages due to customer input errors

• Failed deliveries resulting from incomplete information

If you notice an error in your shipping information, please contact us immediately at virelaq@gmail.com.​

 

8. Lost, Delayed, or Stolen Packages

While we work with reputable shipping providers, Virelaq cannot guarantee delivery timelines once packages have been handed to carriers.

We are not responsible for:

• Carrier delays

• Customs delays

• Lost or stolen packages marked as delivered

• Delivery failures caused by circumstances outside our control

However, we will make reasonable efforts to assist customers in resolving shipping issues where possible.​

 

9. Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery and include:

• Your order number

• Description of the issue

• Clear photos of the damaged item and packaging

We will review the issue and determine an appropriate resolution in accordance with applicable consumer laws.​

 

10. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or shipment, cancellation requests may no longer be possible.

To request a cancellation, contact us as soon as possible at:
virelaq@gmail.com​

 

11. Separate Shipments

Because we use multiple international suppliers and fulfillment centers, orders containing multiple items may arrive in separate packages and at different times.​

 

12. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Virelaq
Email: virelaq@gmail.com
Phone: 0448449688