1. Eligibility for Returns

Customers may request a return or refund if:

• The item arrives damaged or defective

• The incorrect item was received

• The item is significantly different from its description

• The order was not delivered within a reasonable timeframe

To be eligible for a return or refund request:

• You must contact us within 14 days of receiving your order

• The item must be unused and in its original condition where applicable

• Proof of purchase must be provided

 

2. Non-Returnable Items

For hygiene, safety, and supplier-related reasons, certain items may not be eligible for return, including:

• Earrings and pierced jewelry (unless defective)

• Personalized or custom-made products

• Sale or clearance items

• Gift cards

• Items damaged through misuse or normal wear and tear

 

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, we may offer:

• A replacement

• Store credit

• A partial refund

• A full refund where appropriate

 

4. Refunds for Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe plus a reasonable processing period, you may contact us for assistance.

Refunds or replacements for lost packages may be provided after:

• Tracking information is reviewed

• Delivery status is investigated

• Sufficient time has passed for carrier confirmation

Virelaq reserves the right to determine eligibility for refunds related to delayed or lost shipments.

 

5. Return Shipping Costs

Unless required by applicable consumer laws:

• Customers are responsible for return shipping costs

• Original shipping charges are non-refundable

If the return is due to an error on our part (such as a defective or incorrect item), we may cover reasonable return shipping expenses where applicable.

 

6. Refund Processing

Approved refunds will be processed back to the original payment method used at checkout.

Please allow:

• 5–10 business days for refund processing

• Additional time for your bank or payment provider to complete the transaction

Refund timing may vary depending on your financial institution or payment provider.

 

7. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has entered fulfillment, production, or shipment, cancellation requests may no longer be possible.

To request a cancellation, contact us immediately at:
virelaq@gmail.com

 

8. Exchanges

We may offer exchanges for defective or damaged items where replacement stock is available.

Exchange requests must be submitted within 14 days of delivery.

 

9. Chargebacks and Payment Disputes

Customers are encouraged to contact us directly before initiating chargebacks or payment disputes.

Fraudulent or abusive chargeback activity may result in:

• Order cancellation

• Refusal of future service

• Submission of evidence to payment providers

 

10. Consumer Rights

Nothing in this Refund & Return Policy limits or excludes any rights or guarantees that may apply under applicable consumer protection laws, including the Australian Consumer Law (ACL), GDPR-related consumer protections, or other mandatory laws in your jurisdiction.

 

11. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact:

Virelaq
Email: virelaq@gmail.com
Phone: 0448449688