1. Business Information

Business Name: Virelaq
Business Location: Australia
Email: virelaq@gmail.com
Phone: 0448449688

Virelaq is operated from Australia and provides products and services to customers worldwide. By using our website, you acknowledge that your personal information may be processed and stored in Australia and other countries where our service providers, suppliers, or partners operate.​

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2. Information We Collect

We may collect the following categories of personal information:

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A.Information You Provide Directly​

When you place an order, contact us, subscribe to communications, or interact with our website, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment information

• Purchase and transaction history

• Customer support inquiries and communications​

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B. Automatically Collected Information

When you browse our website, certain information may be collected automatically through cookies and analytics technologies, including:

• IP address

• Browser type and device information

• Operating system

• Time zone

• Website activity and browsing behavior

• Referring website URLs

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C. Payment Information

Payments are securely processed through Stripe and supported payment providers. Virelaq does not store full credit card or payment details on our own servers.

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3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Process and fulfill orders

• Arrange shipping and delivery

• Provide customer support

• Communicate regarding purchases or inquiries

• Improve our website and customer experience

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send promotional communications where permitted by law

Under GDPR and similar laws, we process personal data based on lawful grounds including:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent where required

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4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies through Wix and third-party services.

Cookies help us:

• Operate and secure the website

• Remember user preferences

• Analyze website traffic and performance

• Improve website functionality

• Support marketing and advertising efforts

You may control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Where required by law, we will request your consent before using non-essential cookies.

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5. Third-Party Service Providers

We use trusted third-party providers to help operate our business and provide services, including:

• Wix (website hosting and ecommerce services)

• Stripe (payment processing)

• International dropshipping suppliers and fulfillment partners

• Shipping and logistics providers

• Analytics and marketing providers

In order to fulfill and ship customer orders, we may share necessary order information, such as customer name, shipping address, email address, and phone number, with suppliers and fulfillment partners located in various countries.

These third parties may process personal data only as necessary to provide services on our behalf and are expected to maintain appropriate confidentiality and security protections.

We are not responsible for the independent privacy practices of third-party websites or services.

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6. International Data Transfers

Virelaq operates internationally and may transfer, store, or process personal information outside your country of residence, including in Australia, the United States, the European Economic Area (EEA), and other jurisdictions where our service providers, suppliers, payment processors, or logistics partners operate.

International transfers may occur through services provided by:

• Wix

• Stripe

• International suppliers and fulfillment centers

• Shipping providers

• Cloud storage and analytics providers

Where required by applicable laws, including the GDPR, we implement reasonable safeguards to protect personal information during international transfers, including contractual protections and working with reputable providers that maintain recognized data security standards.

By using our website and services, you acknowledge that international transfers of personal information may occur.

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7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide services

• Maintain financial and business records

• Resolve disputes

• Enforce legal agreements

• Comply with legal and regulatory obligations

When personal information is no longer required, we will securely delete, anonymize, or dispose of it.

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8. Your Rights Under GDPR and Similar Laws

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete data

• Request deletion of your personal information

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at:

Email: virelaq@gmail.com

We may need to verify your identity before processing requests.

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9. Marketing Communications

If you opt in to receive promotional emails or marketing communications, you may unsubscribe at any time using the unsubscribe link included in communications or by contacting us directly.

We will only send marketing communications where permitted by applicable law.

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10. Security of Personal Information

We implement reasonable administrative, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

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11. Children’s Privacy

Our products and services are not intended for individuals under the age of 16 or the minimum legal age in their jurisdiction.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child unlawfully, we will take reasonable steps to delete it.

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12. Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with your local data protection or supervisory authority.

If you are located in the European Economic Area or the United Kingdom, you may contact your local supervisory authority under GDPR.

We encourage you to contact us first so we can attempt to resolve any concerns directly.

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13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Australia, without regard to conflict of law principles.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

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15. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Virelaq
Email: virelaq@gmail.com
Phone: 0448449688